Refund and Returns Policy – Tajiri Furniture
1. Overview
At Tajiri Furniture, we prioritize customer satisfaction by ensuring high-quality home furniture and reliable service. If you receive the wrong product, we offer a refund or exchange, subject to the terms outlined below.
2. Eligibility for Refunds
We only process refunds for:
- Orders where the wrong product has been delivered (e.g., incorrect model, size, or color).
To be eligible for a refund:
- The item must be in its original condition, unused, and in its original packaging.
- You must notify us within 48 hours (2 days) of delivery by contacting our customer support team with your order details and proof of the incorrect product.
Once your request is reviewed and approved, the refund will be processed via your original payment method within 7-10 business days.
3. Returns Policy
Returns are only accepted under the following conditions:
- The return request is made within 2 days of delivery.
- The item is unused and in its original packaging.
Return Process:
- Contact our customer service team within 48 hours of receiving the product.
- Provide order details, images of the received product, and reason for return.
- If approved, we will arrange for the return. The customer may be responsible for return shipping fees unless otherwise specified.
4. Non-Returnable & Non-Refundable Items
- Items damaged due to misuse or mishandling.
- Products returned after the 2-day return window.
- Custom-made or personalized furniture.
5. Contact Us
For any refund or return inquiries, reach out to our support team via:
📧 Email: info@tajiifurniture.co,ke
📞 Phone: 0799-782-182
We appreciate your trust in Tajiri Furniture or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.