shipping Policy

Shipping Policy

  1. Shipping Coverage
    Tajiri Furniture delivers products across Kenya. We offer standard and express shipping options based on customer location. For orders outside major towns, additional shipping arrangements may be required.
  2. Delivery Timeframes
  • Standard Delivery: 2-3 business days across major towns.
  • Express Delivery: 1 day or same day for locations within Nairobi and around Nairobi.
  • Custom Orders: Custom-made furniture may take 1-2 weeks, depending on design complexity.
  1. Shipping Fees
    Shipping costs vary based on location, product size, and delivery method. The exact cost will be calculated at checkout.
  2. Order Processing
    Orders are processed within one business day. Customers will receive an order confirmation and tracking details.
  3. Delivery Process
    Our team will contact you to schedule delivery. Please ensure someone is available to receive and inspect the furniture upon arrival.
  4. Damaged or Missing Items
    If your order arrives damaged or incomplete, notify us within 24 hours. We will arrange for a replacement or repair as per our return policy.
  5. Pickup Option
    Customers can opt to collect their furniture from our showroom/warehouse by scheduling a pickup appointment.
  6. Contact Us
    For shipping inquiries, contact our customer support at the address below.
    📧 Email: info@tajirifurniture.co.ke
    📞 Phone: 0799-782-182
    📍 Address: Kasarani Mwiki Rd, Ngorofani, Nairobi, Kenya

 

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